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Order Cancellation

Order Cancellation Policy

Orders that have not been packed or shipped can be cancelled at any time by contacting us. We charge an administrative fee for all cancelled orders as follows:

  • Within 24 hours: 8%
  • Within 10 days: 18%
  • After 10 days: 25%

Most orders will be refunded directly back to the payment source, however some refunds may require a cheque to be mailed to you.  If your order is severely delayed (2 weeks) past the expected ship date we will will refund your order in full (minus 3% payment processing fee).